Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Fernando Molina –
I’ve been wearing the Windsor Men’s Tan Sheepskin Leather Coat in size XL for about three weeks during the chilly September and October weather. The coat is incredibly cosy and comfortable making it perfect for cold days. Honestly I’m going to miss wearing it when the weather warms up it’s that good! The fit is great and the quality of the sheepskin leather is top notch. It’s become my go-to coat and I would wear it indoors too if I could!
Aaron Hill –
I purchased this coat in a medium for a 40-inch chest expecting a nice tailored fit. However the sizing was quite off. Despite being described as a regular fit the coat felt more like a large especially around the body. Even with a thick sweater underneath it was still too roomy. The quality and feel of the sheepskin leather are excellent but the sizing could definitely be more accurate. If you’re considering this coat you may want to size down for a better fit.