RETURN POLICY
From the time of receipt of your purchased leather item you can give yourself 5 days to decide whether its right for you or not. If you are not satisfied with your purchase and after receiving your item, if you don’t want to keep it for any reason, you can post it back to us for an exchange or refund. Currently, we are not facilitating door-to-door pickup for returning orders so the cost for returning & shipping back the item is the customer’s responsibility.
We just need you to return the item in exactly the same condition in which it was sent out to you. They must have the original tags, and be unworn Refunds and exchanges in the UK – if any, shall be processed within 5 working days from the date of receipt of the returned item.
Again please make sure you enclose the returns note together with item being returned back to us. Exchanges sent out are subject to the original delivery charge for all UK customers. The cost of returning the item is your responsibility.
Refunds and exchanges outside of the UK – if any, shall be processed within 12 working days from the date of receipt of the returned item.
Any refund amount will be less the original delivery charge on your order unless the item was found to be faulty or not what you ordered. Exchanges sent out are subject to the original delivery charge. The cost of returning the item is your responsibility.
This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive. If an item is damaged during transit, or in the unlikely event is faulty we will refund (after deducting PayPal service charge) or exchange the item only and not the delivery cost.
Only upon receipt of the goods with the fault or damage outlined, along with the return slip will a refund or exchange be given. This may take up to 12 days as the item may need to be inspected in the returns department. For further details please email [email protected]
Cancellations
You may cancel an order before the item is dispatched via email [email protected] with the relevant account name, address and order number at hand. This applies only to Real Leather Garments.