Refund Policies

Investing in a leather jacket is something that we all have done at least once in our life. If you have not done it recently then we strongly recommend you buy a fine piece of the leather jacket. However, there comes a time when getting a leather jacket can become a problem for you and you think of returning back. Sometimes there is a size issue, on the other hand, people have issues with the design or other things. Refunds and returns are bound to happen and every organization is ready for it. However, there are a few policies that the brand has in order to ensure the customers are well served.

Refund policies are a must when you are a brand and you have to make sure your customers and your brand do not suffer in any way. We as a brand have a long list of policies that help us keep a track of the customer’s buying behavior. We further make sure our customers are contented and satisfied with all kinds of shopping that our customers do at work. Refund policies help us save our customers some better and exclusive pieces.

Refund and Return

  • The product the customer requires to return must be unused, unworn, and without any faults.
  • Original Tags should be there on the products, along with warranty cards, and accessories.
  • If the customer tries any products to check if they fit, we can consider them unworn upon request.
  • The product must be returned in the original and undamaged packaging/box.
  • The customer cannot put any sticker or any tape on the company packaging box.
  • It is essential to print out and paste the return label on the customer’s return parcel to avoid any mishap or delay in the procedure of his/ her return.
  • If the customer finds any damage, fault, or incorrectness in the product at the delivery time, he/ she may give a return application via the website within seven days.
  • We are entitled to send the customer the product back if it is in unacceptable condition.
  • Change of mind after buying a product is not acceptable for refund and return.
  • The customer can request a ‘Return’ if the product is physically damaged, destroyed, or broken at the time of arrival.
  • If the customer finds any products with missing parts, he/she may request a return in that case too.
  • If the customer requests an exchange, we will swap his/ her order for a new matching product of an altered size or color.
  • As the customer requests a return and fills out a form, we will then contact him/ her via e-mail once the request is approved.
  • Please be noted that the number of days to pick up a product may vary as per the logistics team that will be assigned to pick up your product. We will pick up the product anywhere between 4 – 7 days.

Cancellations

The customer can also request the cancellation of the order only if the item is not dispatched. The customer is required to email directly to [email protected] along with all your details such as account name, order number, and address.

FAQs

  1. When can I get a refund?
    The customer can request a ‘Refund’ if the product is physically damaged, destroyed, or broken at the delivery time.
  2. How can I proceed with a refund?
    If the customer finds any product with missing parts, he/ she may request a refund in that case too.
  3. Is it possible to return after opening?
    Only if there is a change in the size only then we can allow the refund of the product.
  4. What products are non-refundable?
    None of the products are non-refundable, however, the ones that have been damaged by the customer and are un-tagged are surely non-refundable.
  5. Can I exchange a product?
    If the customer requests an exchange, we will swap his/ her order for a new matching product of an altered size or color.
  6. How will I be told about the status of my request?
    As the customer requests for return/refund and fills out a form, we then contact him/ her via e-mail once the request is approved.
  7. Will you pick up the order? If yes, how long is it going to take
    Please be noted that the number of days to pick up a product may vary as per the logistics team that will be assigned to pick up the customer’s product. We will pick up the product anywhere between 4 – 7 days.
  8. How do I know if my product is appropriate for a refund and replacement?
    Within 15 days of the product purchase date, the customer can return products purchased by us for a full refund of their value under some conditions. However, the customer is accountable for the cost of the return shipment.

Happy Shopping!