Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Mateo Hernández –
I am very pleased with my purchase of the Boyd Men’s Brown Sheepskin Duffle Coat. The quality is exceptional with genuine shearling that feels soft and warm. Though it’s on the pricier side the craftsmanship and comfort make it well worth the investment. It’s stylish durable and perfect for the colder months.
Jonathan Roberts –
I’m really impressed with the quality and design of this coat. The brown sheepskin is soft and warm making it ideal for colder days. The coat feels sturdy and looks great with both casual and formal outfits. Sizing can be a bit tricky though. I initially ordered a size XL but it felt a little snug so I exchanged it for an XXL which fit much better. Overall it’s a fantastic coat just make sure to double check the sizing for the best fit.