Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Gabriel Thompson –
I recently purchased the Stamford Men’s Black Sheepskin Duffle Coat and I am beyond impressed with the quality. The coat feels luxurious and is incredibly warm perfect for the colder months. It arrived well packaged with a handy storage bag and a certificate of authenticity which was a nice touch. The craftsmanship is outstanding and you can tell it’s built to last. Delivery was fast and the customer service from the company was excellent throughout. I’ll definitely be shopping with them again. Highly recommend this coat for anyone looking for style and warmth! Thanks
Douglas Davies –
Overall a high quality and stylish coat that keeps me warm in colder weather. The sheepskin lining is incredibly soft and the duffle design has a classic look that’s easy to wear with both casual and smarter outfits. However the toggles seem a bit fragileone came loose after just a few wears. It would be great if they were more secure to match the durability of the rest of the coat. Aside from that it’s been a great addition to my winter wardrobe.