karol Women’s Faux Leather Bag

Eligibility & Timeframe

• Refunds: Available within 72 hours of receiving your order
• Returns: 5 days from receipt to decide if the item is right for you
• Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements

Return Conditions

• Item must be unused, unworn, and in original packaging
• Original tags must be attached
• Valid receipt or proof of purchase required
• Return note must be enclosed with the item

Return Process

1. Contact us at [email protected] within the timeframe
2. Provide your order number and reason for return
3. Ship the item back using trackable shipping (customer's responsibility)
4. We'll inspect and notify you of approval/rejection

Refund Processing

• UK Orders: Processed within 5 working days of receipt
• International Orders: Processed within 12 working days of receipt
• Refund applied to original payment method within 20 days
• Original delivery charge deducted unless item is faulty

Important Notes

• Customer responsible for return shipping costs
• We recommend using trackable shipping or insurance
• Items damaged during return shipping may receive partial/no refund
• Returns after 72-hour window not eligible for refund
• Faulty or damaged items: Full refund/exchange provided

Cancellations

You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.