Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Hailey Duncan –
Their size chart is just so accurate. I was so worried about the sizing because of the online purchase but I’m so impressed as it fits me perfectly. Also the zippers and leather quality are amazing. Shopping online saved me so much time.
Rosie Mellor –
Perfect and excellent service. Leather quality is so good. Also, the customer service is great. They are very responsive. The brown linings add a more stylish touch to this jacket whenever I wear it and it goes well with different clothing options.
Overall great experience!
Mollie Craig –
Leather jackets are always my favourite so I got my hands on this oversized biker jacket. It has soft leather that is so comfy for everyday use. Well stitched and well designed. Overall satisfying experience.