Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Adam Bates –
This aviator jacket is stunning with beautiful leather and an authentic look. The seller was extremely helpful and professional throughout the process. Initially I ordered a size L but the sleeves were too long and the fit wasn’t quite right. I exchanged it for an M at no extra cost and the fit is now perfect. For reference I’m 1.70m and 73kg and the medium size works well for me. There’s also a handy internal pocket with a zip which is a nice touch. Overall a fantastic jacket and excellent customer service!
Gregory Wood –
I decided to treat myself to this jacket and it’s a real winner! After trying a few others this one is the perfect fit and has a great look. The leather is top notch and the color is just right. The internal pockets are super handy and the outside hand pockets are well placed and easy to use. This jacket has quickly become my go to for both style and comfort.