Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Samuel Garrido –
Great coat! The sheepskin leather is super soft and the navy blue color looks amazing. Fits perfectly and keeps me warm with its fur collar. The button-up closure and pockets are really practical too. It arrived on time and in excellent condition.
Jack Martin –
First off the delivery was impressively fast arrived within a couple of days and I’m in the UK! The coat itself is top notch with excellent leather quality and great construction. It not only looks fantastic but also keeps me incredibly warm without any of the discomfort you sometimes get from synthetic materials. I’m 5’7″ and stocky from weight training and the size M is almost perfect. The sleeves are a bit long for my shorter arms but the fit around the chest and waist is just right. This coat is definitely worth every penny.