Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Clemente King –
Iβm really impressed with the Elvira brown sheepskin coat! It looks absolutely stunning and feels incredibly comfortable. Iβm so glad I decided to order from RLG. The quality is top notch and the customer service was excellent throughout the process. Iβll definitely be recommending this coat and the site to others!
Kai Potts –
I received the coat just a couple of days after ordering and Iβm based in the UK. The coat itself is fantastic the leather quality is top notch and the craftsmanship is excellent. It looks great and keeps me incredibly warm without that clammy feeling you often get with synthetic coats. Iβm 5β7β and stocky thanks to weight training and the Medium fits almost perfectly. The sleeves could be a tad shorter for my arms but the length at the waist and fit around the chest are spot on. I highly recommend this coat itβs worth every penny. They may have won some battles in the UK but when it comes to leather jackets this oneβs the real winner!