Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Everett Devlin –
The Richmond black sheepskin coat stands out with its sleek design and soft sheepskin lining that keeps me warm during cold days. The black leather has a high quality feel and the fit is just right for both casual and more dressed up outfits. The attention to detail really shows and I’m very satisfied with the overall feel of the coat. Shipping was quick and the customer service was responsive and helpful.
Harrison Storey –
Arrived quickly and I’m really impressed with the quality. The Richmond Men’s Black Sheepskin Coat is well made with great attention to detail and it’s super comfortable. It’s warm easy to wear and looks fantastic. They have higher end options but this one is an excellent buy for the price. Two winters in and the coat still looks and feels like new. Whether I’m at the race track camping or heading to the pub it keeps me warm dry and protected from the wind. I’m very happy with my choice and highly recommend it!