Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Evie Reid –
I am completely satisfied with the service and quality of the product. Was looking for a good and reliable website to order my coat. The sizing is just amazing. Thankyou for delivering the exact same product as shown in the picture.
Darrell Mills –
Just got my parcel today and I am glad that they delivered the same product I was looking for. Just amazed by the accuracy of sizing and also the quality of product is exceptional.
Elizabeth Stevens –
The craftsmanship is excellent, and the buttery soft sheepskin leather feels incredibly luxurious to wear. The fit is flattering, and this coat is a timeless investment piece.
Amelie Wallis –
From the moment I slipped into this coat, I knew I had found my new favorite winter staple. This coat is a real gem. The leather is so soft and supple, and it fits like a dream. Also, the rich brown shade is impeccable.
Demi Glover –
OMG, I’m totally obsessed with my new leather sheepskin coat! It’s so stylish and practical, and the leather is so soft and warm. I’m seriously considering wearing it every day from now until spring