Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Lloyd Heinemann –
Outstanding sticthing, perfect size, real leather smell. All in all it’s a 10/10 product.
Brook Harris –
“I recently purchased the diamond quilted leather gilet and I’m extremely happy with it. The quality of the leather is excellent and the quilted design adds a nice touch of style. It’s perfect for layering over sweaters or shirts without feeling bulky. The gilet kept me warm during chilly evenings and the fit was just as expected thanks to the size recommendations from customer service. My only minor issue was that one of the snaps felt a bit loose but I easily fixed it with a small adjustment. Overall I love the look and feel of this piece and I would definitely recommend it!”
Joseph Morales –
To be honest, the diamond quilted leather gilet is fantastic! The quality is impressive and it looks even better in person. I initially ordered the wrong size but the customer service was very helpful in getting it sorted quickly. Once I provided the correct measurements the gilet arrived in the perfect fit and right on time. Really happy with this purchase and the overall experience!