Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Kristy Olson –
Fantastic winter coat! Itβs incredibly warm and built to last. The construction is solid and I can tell this coat will easily hold up for the rest of my life. This is actually my second purchase from RLG I bought a B-3 Bomber jacket four years ago and it still looks as good as new. These jackets are truly lifetime investments buy one and you wonβt need another. The Clinton coat looks amazing and I get compliments on it all the time. Itβs unique and I love that no one else around has one like it!
Cecile Predovic –
This coat is incredibly smart and well made. Itβs thick warm and fits perfectly. Iβm 5’7″ with a 44-inch chest and muscular arms and the large size fits me just right especially with just a T-shirt underneath. Itβs snug with a jumper but I donβt usually wear one underneath anyway. The leather is soft and it feels far from cheap definitely high-quality material. There are plenty of pockets too two side pockets two chest pockets and a couple of interior pockets plus a phone pocket. The sleeve zips are a nice touch. Overall this coat is fantastic and for the price itβs an absolute bargain!