Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Hans Richmond –
Fantastic quality and excellent customer service! The Harrison brown sheepskin leather coat exceeded my expectations with its premium leather and cozy sheepskin lining. The fit is perfect and itβs great for cold weather. The seller was very responsive and helpful throughout the entire process making the purchase even more enjoyable.
Achille Klein –
The coat is well made and looks solid in terms of craftsmanship. However the sheepskin collar didnβt match what was shown in the photo itβs pure white instead of the off-white color in the description. Sadly this gives the coat a bit of a cheaper look overall which is disappointing. Otherwise itβs a quality coat but the color mismatch really affects its appearance.