Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
James Williams –
I loved this coat so much that I ended up buying two in one month! A few weeks ago I purchased the navy version, which arrived in just 5 days. The quality was so impressive that I decided to get the Lewiston black sheepskin leather coat as well and it arrived the very next day. Both coats are beautifully made warm and stylish. I’m really impressed with the quick delivery and the overall quality of these jackets. I absolutely love them and would highly recommend!
Liam Harper –
The quality of the Lewiston Men’s Black Sheepskin Leather Coat is outstanding! The leather is genuine soft to the touch and the craftsmanship is clear in every detail. The coat feels luxurious and durable making it perfect for colder weather. At £280.00 this coat is a great investment compared to others in the same price range. Coats of this quality often cost much more so I’m really pleased with the value. I can tell this will be a staple in my wardrobe for years to come!