Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Rodney Thompson –
I am absolutely delighted with the byron brown shearling coat The fit is perfect and the leather is incredibly soft and of high quality. The brown color is rich and looks stunning in person. Even the zipper works smoothly which is always a plus This is my second purchase from Real Leather Garments, and I’m beyond satisfied once again. I will definitely be coming back to buy more for my family.
Jay Rhodes –
I bought the Byron Men’s Brown Shearling Coat for my partner and he absolutely loves it! The fit is just right and it looks incredibly stylish. The quality of the shearling is top-notch keeping him warm without feeling too bulky. He’s been wearing it almost every day and it still looks brand new. If you’re looking for a coat that’s both practical and fashionable this is it.