Return & Refund Policy
Eligibility & Timeframe
- Refunds: Available within 72 hours of receiving your order
- Returns: 5 days from receipt to decide if the item is right for you
- Custom Items: Non-refundable if wrong size is selected - please ensure accurate measurements
Return Conditions
- Item must be unused, unworn, and in original packaging
- Original tags must be attached
- Valid receipt or proof of purchase required
- Return note must be enclosed with the item
Return Process
- Contact us at [email protected] within the timeframe
- Provide your order number and reason for return
- Ship the item back using trackable shipping (customer's responsibility)
- We'll inspect and notify you of approval/rejection
Refund Processing
- UK Orders: Processed within 5 working days of receipt
- International Orders: Processed within 12 working days of receipt
- Refund applied to original payment method within 20 days
- Original delivery charge deducted unless item is faulty
Important Notes
- Customer responsible for return shipping costs
- We recommend using trackable shipping or insurance
- Items damaged during return shipping may receive partial/no refund
- Returns after 72-hour window not eligible for refund
- Faulty or damaged items: Full refund/exchange provided
Cancellations
You may cancel an order before dispatch by emailing [email protected] with your order number, account name, and address.
Dennis Tracy –
Finally I found an authentic page which sells original leather garments. I have purchased a sheepskin brown coat, and I am pleased with the quality. The leather feels real and also it smells real. It has pockets inside and outside as well. Everything is perfect just the way i wanted it to be. Loved it.
Leopoldo Dixon –
I recently purchased the Richmond brown sheepskin coat! The sheepskin is incredibly soft and feels luxurious like butter. It keeps me warm even on the coldest days and the overall quality of the coat is outstanding. You can tell this is a well made high quality piece just by the attention to detail. It fits perfectly and I’ve already received compliments on how stylish it looks. If you’re looking for a coat that combines comfort and style this one is definitely worth it!